Checklists
Carry-the-shift tools for readiness, downtime, escalation, and handoff.
Checklist
Pre-shift readiness
Badge, device, contact list, downtime kit.
Checklist
Pre-shift downtime kit
What to have on you before the first hour.
Checklist
Before you escalate
Scope, severity, screenshot, requester, callback.
Checklist
Front-desk identity capture
Minimum fields when the system is down.
Checklist
Pre-go-live floor walk
What to verify before users arrive.
Checklist
System restoration verification
What to confirm before declaring 'back up'.
Checklist
Handoff to next-shift consultant
Three pieces of context that save them 20 minutes.
Checklist
Identity verification fallback
Two-identifier rule when the system is down.
Checklist
Before you say 'unit-wide'
Confirm scope before raising the temperature.
Checklist
End-of-shift exit
Coverage handed off, badge stowed, follow-ups noted.
Checklist
Before escalating a bed assignment issue
Scope, location, status, requester, and next owner.
Checklist
Pre-shift readiness
0/5
Badge visible
Phone + charger
Contact list saved
Downtime kit in bag
Comfortable shoes
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