Learn
Short lessons organized by role, domain, and go-live phase.
Go-Live Readiness
Prep checklists, role clarity, and a calm first hour.
7 items
- Your first 60 minutes on the floorWhat to do, what to skip, who to find.lesson6 min
- Floor support — day one prioritiesWho to greet, what to watch, when to step in.playbook4 min
- Pre-shift readinessBadge, device, contact list, downtime kit.checklist2 min
- How to read a unit in 5 minutesPace, posture, and pager noise tell you what to do first.lesson4 min
- Pre-go-live walk-throughMap workstations, printers, escalation paths before users arrive.playbook5 min
- What to carry on your first shiftBag contents and why each item earns its place.video2 min
- Pre-go-live floor walkWhat to verify before users arrive.checklist3 min
Bedside Support Basics
How to show up, listen, and de-escalate at the bedside.
5 items
- The art of the over-the-shoulder assistStand to the side. Narrate gently. Hand back control.lesson4 min
- Floor handoff in 90 secondsWhat to say to the next shift consultant.video2 min
- Why you should never touch the mouseMuscle memory transfers when hands stay on the keyboard.lesson3 min
- Bedside assist with a hesitant clinicianAsk permission. Stand side. Narrate. Step back.playbook4 min
- Three postures that build trustSide, eye level, hands visible.video2 min
Command Center Escalation
What to escalate, when, and the words to use.
7 items
- Escalation language that worksThree sentences that move a ticket.lesson5 min
- Escalating a clinical signature failureConfirm scope, capture screenshot policy, escalate by severity.playbook5 min
- Walking a ticket to command centerTwo-minute escalation pattern.video2 min
- Before you escalateScope, severity, screenshot, requester, callback.checklist2 min
- What command center actually needsFive fields. No story. Add the story only if they ask.lesson4 min
- Paging on-call clinical informaticsWhen, what to include, what never to include.playbook4 min
- Walking a ticket the second timeWhat changes when you're back at command center within an hour.video2 min
Registration Support
Front-desk flow, identity capture, and downtime fallback.
6 items
- Front-desk identity captureMinimum fields when the system is down.checklist2 min
- The identity capture priority listName, DOB, arrival, reason. Stop there until the system is back.lesson4 min
- Front-desk shift change during downtimeHand off paper queue, named back-loader, single device priority.playbook5 min
- Patient identification mismatch at registrationStop the workflow. Verify with two identifiers. Document.playbook4 min
- Paper registration in 90 secondsWalk-through of the minimum-viable form.video2 min
- Identity verification fallbackTwo-identifier rule when the system is down.checklist2 min
Clinical Documentation Support
Notes, orders, and signatures without breaking the workflow.
3 items
- Note vs order vs result — the 30-second mapKnowing which doc-type a clinician means cuts triage in half.lesson5 min
- Missing option in a clinical workflowIs it a build issue, a permission issue, or a training drift?playbook5 min
- How clinicians read a screenEye-path patterns and where to point — not click.video3 min
Downtime Workflow
Paper-first thinking, recovery, and back-loading.
7 items
- Downtime: paper-first thinkingCapture the minimum. Recover later.lesson7 min
- Registration downtime — first 15 minutesSwitch to paper, capture identity, log timestamps.playbook6 min
- Downtime kit: what's in the bagPens, paper forms, identity sheet, watch.video3 min
- Pre-shift downtime kitWhat to have on you before the first hour.checklist2 min
- Back-loading without burning your shiftBatch in 15-minute windows. Verify timestamps first.lesson6 min
- Recovery after system restorationVerify timestamps, batch-enter, validate critical orders first.playbook6 min
- System restoration verificationWhat to confirm before declaring 'back up'.checklist3 min
End-User Communication
Plain-language updates that calm a unit.
6 items
- Unit-wide update in 90 secondsCalm, specific, and actionable communication.playbook3 min
- Three words that defuse a frustrated clinician'You're not wrong.' Then listen.lesson3 min
- Conflicting guidance on the floorConfirm with one source. Speak once. Then close the loop.playbook4 min
- End-of-shift unit debriefThree sentences to the charge nurse before you leave.playbook3 min
- How to deliver bad news to a unitCalm tone, one fact, one action.video2 min
- Handoff to next-shift consultantThree pieces of context that save them 20 minutes.checklist2 min
Issue Triage
Severity, scope, and the right channel — fast.
4 items
- Severity in one sentencePatient-impact, scope, time-window. Done.lesson4 min
- First 60 seconds when a user says 'it's broken'Repro before you escalate. One workstation, one workflow, one user.playbook4 min
- Triage when three users approach at onceSeverity sort in 20 seconds. Park two. Solve one.playbook4 min
- Severity in 30 secondsPatient impact, scope, time.video1 min
Floor Support Scenarios
Real moments, replayed without names or PHI.
12 items
- A clinician can't sign an orderRoleplay: what you do in the next 90 seconds.scenario5 min
- Registration freezes at shift changeTwo units, one device, three workflows.scenario6 min
- A unit is panicking about a rumorCalm the room with five sentences.scenario4 min
- Reading a workflow you've never seenFind the loop. Find the gate. Then ask.lesson6 min
- A provider says the system is unsafeTake it seriously. Capture wording. Escalation path is fixed.playbook5 min
- Before you say 'unit-wide'Confirm scope before raising the temperature.checklist2 min
- A printer dies mid-admissionOne device, one queue, one minute.scenario4 min
- A nurse insists a feature is missingTriage: build, permission, or training drift?scenario5 min
- Two consultants give a unit different answersHow you align without throwing anyone under the bus.scenario5 min
- A provider walks out mid-shiftWhat to escalate and what to leave alone.scenario6 min
- A new consultant freezes at the bedsideCoach in real time without taking over.scenario5 min
- A unit blames the system for a workflow they skippedDefend the system without losing the unit.scenario6 min
Consultant Professionalism
Badge, posture, and trust at the bedside.
5 items
- Badges, posture, and trustHow you stand changes how they listen.lesson3 min
- Posture for the bedsideWhere to stand and how to listen.video2 min
- When to leave the unitCoverage check, charge nurse handshake, no silent exits.lesson3 min
- Badge, voice, handsThe 10-second trust signal at the bedside.video2 min
- End-of-shift exitCoverage handed off, badge stowed, follow-ups noted.checklist2 min