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Playbook 4 min· intermediate

Paging on-call clinical informatics

When, what to include, what never to include.

Steps

1
Read summary
When, what to include, what never to include.

What to say

Speak calmly.
Be specific.
End with where you'll be.

What to capture

What happened.
When it happened.
Who was affected.

Related checklist

Before you escalate

Scope, severity, screenshot, requester, callback.

Related scenario

A clinician can't sign an order

Roleplay: what you do in the next 90 seconds.