Back to Learn
Lesson 6 min· foundational
Your first 60 minutes on the floor
What to do, what to skip, who to find.
Section 1
Land calmly
Walk in slowly. Find the charge nurse, introduce yourself by first name and role. Ask which workflow is the most stressful right now.
Section 2
Watch before you touch
Stand to the side of a workstation. Observe two full workflows before offering input. Most issues are muscle-memory drift, not system failure.
Section 3
Set the first signal
Tell the unit how to reach you: a single short sentence. 'I'll be at this nurses' station for the next hour — wave me over.'
Takeaways
- Posture beats expertise in the first hour.
- Find the charge nurse first.
- Watch twice before you speak.
go-liveday-one
Keep going
playbook · 4 min
Floor support — day one priorities
Who to greet, what to watch, when to step in.
playbook · 5 min
Pre-go-live walk-through
Map workstations, printers, escalation paths before users arrive.
video · 2 min
What to carry on your first shift
Bag contents and why each item earns its place.
checklist · 3 min
Pre-go-live floor walk
What to verify before users arrive.