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Playbook 5 min· foundational

Pre-go-live walk-through

Map workstations, printers, escalation paths before users arrive.

Steps
  1. 1
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    Map workstations, printers, escalation paths before users arrive.

What to say
  • Speak calmly.
  • Be specific.
  • End with where you'll be.
What to capture
  • What happened.
  • When it happened.
  • Who was affected.
Related checklist
Pre-go-live floor walk

What to verify before users arrive.