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Lesson 7 min· intermediate
Downtime: paper-first thinking
Capture the minimum. Recover later.
Section 1
Switch fast
If the system isn't back in 3 minutes, switch to paper. Don't wait for confirmation.
Section 2
Capture the minimum
Name, DOB, arrival time, presenting reason. Everything else can be back-loaded.
Section 3
Timestamp everything
Wall clock, not memory. The recovery team will thank you in hour two.
Takeaways
- 3-minute switch rule.
- Minimum viable capture.
- Timestamps over guesses.
downtimeregistration
Keep going
playbook · 6 min
Registration downtime — first 15 minutes
Switch to paper, capture identity, log timestamps.
video · 3 min
Downtime kit: what's in the bag
Pens, paper forms, identity sheet, watch.
checklist · 2 min
Pre-shift downtime kit
What to have on you before the first hour.
playbook · 6 min
Recovery after system restoration
Verify timestamps, batch-enter, validate critical orders first.