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Lesson 3 min· foundational

Badges, posture, and trust

How you stand changes how they listen.

Section 1

Badge forward

Clinicians scan for trust in under a second. Visible badge, lanyard untucked, name readable.

Section 2

Open posture

Hands visible, shoulders down, voice low. You are a guest on their unit.

Section 3

First-name introductions

Use first names. Skip the company. 'Hi, I'm Sam, I'm here to help with the system today.'

Takeaways
  • Visible badge, open hands.
  • First names only.
  • You are a guest.
professionalism
Keep going
video · 2 min
Posture for the bedside
Where to stand and how to listen.
video · 2 min
Badge, voice, hands
The 10-second trust signal at the bedside.
checklist · 2 min
End-of-shift exit
Coverage handed off, badge stowed, follow-ups noted.
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