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Playbook 4 min· intermediate

Patient identification mismatch at registration

Stop the workflow. Verify with two identifiers. Document.

Steps

1
Read summary
Stop the workflow. Verify with two identifiers. Document.

What to say

Speak calmly.
Be specific.
End with where you'll be.

What to capture

What happened.
When it happened.
Who was affected.

Related checklist

Identity verification fallback

Two-identifier rule when the system is down.

Related scenario

Registration freezes at shift change

Two units, one device, three workflows.