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Lesson 4 min· intermediate
Severity in one sentence
Patient-impact, scope, time-window. Done.
Section 1
Overview
Patient-impact, scope, time-window. Done.
Section 2
Body
Detailed content coming soon. This lesson is a stub in the demo build.
Takeaways
- Read it twice.
- Apply on the next shift.
- Bring questions to your floor lead.
triageescalation
Keep going
video · 1 min
Severity in 30 seconds
Patient impact, scope, time.
playbook · 4 min
First 60 seconds when a user says 'it's broken'
Repro before you escalate. One workstation, one workflow, one user.
playbook · 4 min
Triage when three users approach at once
Severity sort in 20 seconds. Park two. Solve one.
checklist · 2 min
Before you say 'unit-wide'
Confirm scope before raising the temperature.