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Playbook 4 min· advanced
Triage when three users approach at once
Severity sort in 20 seconds. Park two. Solve one.
Steps
- 1Read summary
Severity sort in 20 seconds. Park two. Solve one.
What to say
- Speak calmly.
- Be specific.
- End with where you'll be.
What to capture
- What happened.
- When it happened.
- Who was affected.