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Playbook 5 min· intermediate
Front-desk shift change during downtime
Hand off paper queue, named back-loader, single device priority.
Steps
- 1Read summary
Hand off paper queue, named back-loader, single device priority.
What to say
- Speak calmly.
- Be specific.
- End with where you'll be.
What to capture
- What happened.
- When it happened.
- Who was affected.