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Playbook 3 min· foundational
Unit-wide update in 90 seconds
Calm, specific, and actionable communication.
When to use
You need to brief an entire unit on a change or status in under two minutes.
Steps
- 1Pick the spot
Stand where the most workstations can hear you. Don't shout from the door.
- 2One sentence: what
'The signature tool is back up as of right now.'
- 3One sentence: action
'Please retry any pending orders from the last hour.'
- 4One sentence: support
'I'll be at the central station — wave me over if it fails again.'
What to say
- 'Quick update — the signature tool is back up.'
- 'Please retry any pending orders from the last hour.'
- 'I'll be at the central station if it fails again.'
What to capture
- What you announced and when
- Number of clinicians who retried
- Any follow-up questions raised
Common mistakes
- • Apologizing too much.
- • Explaining cause instead of action.
- • Forgetting to say where you'll be.
When to escalate
If a clinician shows distress or anger, pull them aside — never debate publicly.